CB
Chanselize B
1 reviews | Active since Nov 2009
14 May 2015, 09:58
Call Centre Call Drops
I have phoned the call centre numerous times, only to have my calls dropped after being on hold to speak to an agent. Can't even get through.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 May 2015, 10:26Hello CB1982,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid and a credit was passed for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid and a credit was passed for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply17 May 2015, 10:26
Official
Hello CB1982,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid and a credit was passed for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has been migrated to pre-paid and a credit was passed for the late cancellation.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,