Call Centre assistance with suspension

Firstly, I want to name an excellent, one of the best employee's of MTN Call Centre 135. "Sandile K****" Well done sir, South Africa needs more employees like you. Please keep up the superb service you deliver. You are truly an asset to MTN. Wow, he really went out if his way to assist and calm a furious customer. From the 11th of January 2022 our lines have been suspended 4 times. Even though our account was fully paid in time. On the 11th , I spoke to Nomfundo, she was friendly a d assisted me well and activated our account. I sent an email with proof of payment to her email address, seeing that our payment does not reflect on MTN's system. How on earth does that happen! Been a customer with MTN for years and never a problem. After a few days, SUSPENDED AGAIN! Call Call Centre again, promised to send my proof of payment throug, and re-activated oour lines. After a few days....AGAIN! Same story, promises and re-activate. Tonight at 24h00 the same story again!!! I called 135 again just to hear from a lazy operator that her system is offline and will only be bach online after 2 hours! Are you for real??.?? I didn't believe her, seeing that she and the other operators didn't even try and assist. It was only Nomfundo and Sandile that did their job well. After 10 minutes I calles again , and are so thankful that Sandile took my call. Surprisingly his system was NOT offline. And I received the best service ever from him at MTN Call Centre.

MTN , we are highly disappointed in your service and Call Centre operators, except Sandile and Nomfundo.