BP
Bianca P
1 reviews | Active since Mar 2017
17 Mar 2017, 12:48
Call Centre Assistance
<p>I have been trying to get hold of the legal department with regards to my old altech autopage account that was transferred. AND NOTE that I did not receive any communication from MTN or autopage that my "old account" was transferred. I have been phoning ********** 000 and ********** but NOBODY can help me to get hold of someone in the legal department. AND it takes forever to actually get through to a call centre agent because of all the options you have to press! It's ridiculous!!! Please I need urgent assistance, someone from the legal department needs to contact me or just give me the right bladdy number!</p> <p> </p> <p> </p>
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Replies (2)
MTN South Africa's replyOfficial
17 Mar 2017, 20:36Thank you for your post.
We apologize for any inconvenience incurred.
Please email the legal department for assistance they will require the MTN account details for assistance, the legal department email address ***
Kind Regards,
Alice van der Merwe
Reference Number: ***2
Best regards,
MTN South Africa's reply17 Mar 2017, 20:36
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Please email the legal department for assistance they will require the MTN account details for assistance, the legal department email address ***
Kind Regards,
Alice van der Merwe
Reference Number: ***2
Best regards,
BP
Bianca P's updateReviewer Update
20 Mar 2017, 10:26Thank you, just to also mention that I do not even have MTN account details???? and if I do, it was defnitely not communicated to me.
BP
Bianca P's update20 Mar 2017, 10:26
Reviewer Update
Thank you, just to also mention that I do not even have MTN account details???? and if I do, it was defnitely not communicated to me.