Call centre and sales dept incompetence

I app**** for a data contract lastweek. Received the package today and the package was already torn open when I received it. Tried to activate but before I could do that I wanted to confirm the package I was on. Was transferred from retentions to customer care back and forth about 5 times until I decided to hangup. Total incompetence where no one could help me. The sales lady is to blame as she did not even email me my subscriber agreement to confirm what package I am on and the residential address was also captured as my delivery address. If this is the incompetence I am experiencing from day 1 I am rather going to cancel this contract.