LM
Lerato M
1 reviews | Active since Dec 2016
10 Apr 2018, 16:48
Call centre Agent Worst Service ever!!
Horrible customer service by an Mtn call centre agent,he was very rude ,condescending,busy laughing with other agents .told him I will complain to hello Peter ,then he started to help me ,even so it was still bad service .I asked for supervisor he said (sarcastically ) "the is no supervisor or manager " His name is Bernett , from "complaint Department " . Night shift. My data and airtime kept on disappearing so I called for assistance. All he had to do is log in my query. The service sucked!!! And I want to port to Another network. Ref SMC/ ********** 2010
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Replies (2)
MTN South Africa's replyOfficial
13 Apr 2018, 13:24Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint regarding the agent attitude when you need assistance to the prepaid manager to intervene here.
We have picked up that the airtime was used against data.
Airtime was used against USSD codes each transaction is 20c per 20 seconds, transaction's to your bank .
Kindly SMS your email address to 30988 to request for your itemized bill to be sent to you at no cost. You can also download the MYMTN app to view and manage your data usage. Please note that data depletion is dependent on your data usage and due to multiple sessions running on your device. The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply13 Apr 2018, 13:24
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint regarding the agent attitude when you need assistance to the prepaid manager to intervene here.
We have picked up that the airtime was used against data.
Airtime was used against USSD codes each transaction is 20c per 20 seconds, transaction's to your bank .
Kindly SMS your email address to 30988 to request for your itemized bill to be sent to you at no cost. You can also download the MYMTN app to view and manage your data usage. Please note that data depletion is dependent on your data usage and due to multiple sessions running on your device. The reason the session deducted so much data is due to all the pending sessions and the size of those sessions. To avoid this from happening you should log off all your Internet sessions, clear your browser tabs and restrict you background.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
LM
Lerato M's updateReviewer Update
20 Apr 2018, 09:00Thanks for getting back to me ,as promised by customer service manager I hope you make sure managers are present in every shift so they keep check of the call center agents.Thank you.
LM
Lerato M's update20 Apr 2018, 09:00
Reviewer Update
Thanks for getting back to me ,as promised by customer service manager I hope you make sure managers are present in every shift so they keep check of the call center agents.Thank you.