Call Centre Agent - Nokuthula Mngadi - Resisting to listen to my query and ultimately living to me

<p>Good day Sir/ Madame !</p> <p> </p> <p>I called your helpdesk on the 24th of January 2016, to request a phone blacklist, at my greatest surprise and disappointment Nokuthkula Mngadi decides not to speak to me for the first minute or 2 because she was having a better conversation in the background, when it suited her she decided to attend to my call as who's speaking? She resisted to listen to the information that I was giving her, **** to me throughout the call...</p> <p> </p> <p>Olga</p> <p> ********** </p>