PP
Phaffnique P
1 reviews | Active since May 2015
04 May 2015, 11:57
CALL CENTRE
Good day , i have been trying to contact your call centre the whole of yesterday , and this morning , to get through to your accounts department , for you to do a debit order resubmission on my line *** , and activate my line , i need to use my line , but to no avail , as you guys are experiencing high call volumes , and when i do get transferred to a consultant the line just drops , this is unprofessional , as i do not even get a chance to wait in the Que my call just drops . i please need someone to sort this out for me .
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MTN South Africa's replyOfficial
13 May 2015, 16:04Hello P.PETERSEN,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records it reflects that you have spoken to a consultant and your line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records it reflects that you have spoken to a consultant and your line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 16:04
Official
Hello P.PETERSEN,
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records it reflects that you have spoken to a consultant and your line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for bring this matter to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
According to our records it reflects that you have spoken to a consultant and your line has been unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,