NM
Nothile M
1 reviews | Active since Dec 2011
04 Feb 2015, 19:37
Call centre #808 never answered
Is there anyone who actually mans the call centre # 808? I have called it atleast 10times and nobody answers it,or after selecting the options,it gets cut off. Iam trying to submit notice for cancellation of my contract as I definitely wont be renewing it. When I went into a branch at East Rand Mall, I was told they cant help me, I must just keep calling 808. The gentlemen even said \I know you can wait over an hour
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Replies (1)
MTN South Africa's replyOfficial
18 Feb 2015, 10:10Hello nothile.mokitimi,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract cancellation is set for the 16-04-2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract cancellation is set for the 16-04-2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
MTN South Africa's reply18 Feb 2015, 10:10
Official
Hello nothile.mokitimi,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract cancellation is set for the 16-04-2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the contract cancellation is set for the 16-04-2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***