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Phindile M
1 reviews | Active since Mar 2018
14 Mar 2018, 08:20
Call centre
Disappointed by the call centre service. I received an sms in Jan/ feb stating that I will be billed with R145 from 469 contacted the call centre was told it is because I did not upgrade. Yesterday I get a sms stating that I will be billed R796 I contacted them I'm being told they made a mistake with the billing and I will be charged double. They have *********** staff that supply false information and not willing to take the blame. They only interested in collecting their money. From Nov 2016 I had a problem with my sim card it was resolved in Feb. Im glad my contract is ending. To think I have been a loyal customer from 2004. Now I'm more than willing to move. They don't deserve loyalty. I don't even want to mention their unsymphathetic manager.
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MTN South Africa's replyOfficial
14 Mar 2018, 10:49Good day Phindile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your ID number and cell number for your complaint so that we may investigate further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply14 Mar 2018, 10:49
Official
Good day Phindile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with your ID number and cell number for your complaint so that we may investigate further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
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Phindile M's updateReviewer Update
14 Mar 2018, 12:59*** ***
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Phindile M's update14 Mar 2018, 12:59
Reviewer Update
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