SR
Sharon R
1 reviews | Active since May 2012
16 Apr 2016, 00:52
Call Centre 083 1 808
The Call Centre for MTN is supposed to be operational 24/7 or so they falsely advertise but you cannot get through to speak to someone at all, so you cannot even report that your phone was lost / ****** and get them to stop the phone so that your data is at least protected. You cannot even go onto their website and log it there and do it yourself a serious case of false advertising.
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MTN South Africa's replyOfficial
19 Apr 2016, 09:38Hello rodelsar,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the call center are active 24/7. However we are experiencing high volumes of calls.
We do pick up on the system that you have done a sim swap for the cell number in question for the handset lost/******.
Your account is with Corporate, please dial then for assistance on line, 809 from the device.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the call center are active 24/7. However we are experiencing high volumes of calls.
We do pick up on the system that you have done a sim swap for the cell number in question for the handset lost/******.
Your account is with Corporate, please dial then for assistance on line, 809 from the device.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply19 Apr 2016, 09:38
Official
Hello rodelsar,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the call center are active 24/7. However we are experiencing high volumes of calls.
We do pick up on the system that you have done a sim swap for the cell number in question for the handset lost/******.
Your account is with Corporate, please dial then for assistance on line, 809 from the device.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the call center are active 24/7. However we are experiencing high volumes of calls.
We do pick up on the system that you have done a sim swap for the cell number in question for the handset lost/******.
Your account is with Corporate, please dial then for assistance on line, 809 from the device.
Kind Regards,
Alice van der Merwe
***
Best regards,