Call Center Staff Rude and ***********
On MTN's website in provides the following number to report ***** 083 135. I called the number to report the ***** and the consultant was unwilling to take down any of the information related to the *****. I repeatedly tried to give the number committing the ********** act but the call center consultant was very rude and kept interrupting and refusing to take the number. This is pathetic customer service. It is unacceptable that MTN misinforms the public through their own website (https://www.mtn.co.za/Pages/Report-*****.aspx) regarding how to call to report ***** and then when someone urgently contacts them to report a crime the call center staff are rude, arrogant and ***********. Surely it is not too difficult to take down information from a customer who has been a victim of crime and pass that information on to the relevant department.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
Kindly note as per our telephonic conversation this matter will be escalated accordingly.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
Kindly note as per our telephonic conversation this matter will be escalated accordingly.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management