Call center is terrible

Good afternoon

Everytime my mother recharges, 50% of the airtime goes to buying data automatically. A lady from your call center said some renewal option was active on the number, and to dial 180 and then option 1 then 2 and then 2. I tried the number it's not working, call ends immediately. I spoke to a gentleman there and he kept me on hold for about 10 minutes and never returned to my call. I then spoke to Thandiswa who gave me a different code to enter. I tried that code *136*5#, and followed the prompts, and the self service told !e there was no renewal option activated. Am not sure if the second agent, the gentleman who left me hanging sorted it out on his side while I was on hold or not, because I eventually dropped the call waiting.

These calls happened between 14:00 and 14:46.

I am Not happy with the customer service at MTN, and by the sound of your call center agents, even you MTN seem not that much concerned about customer satisfaction. Train the agents better, both attitude(enthusiasm) and technical knowledge. Can't have customers call several times and still end up with not much satisfaction after the whole experience.

Regards Dan