BB
Brent B
1 reviews | Active since Mar 2009
02 Mar 2015, 09:47
Call Center Hell
Having recently converted my cell phones to pay as you go, I was surprised to find a large monthly bill still being deducted.<br> <br> When I called the 808 number I was told they cannot help as they only deal with pay as you go.<br> They then tried to TRSF me to accounts, after a few minutes of waiting I get cut off.<br> <br> This repeated a few times.<br> <br> I then gave me the contract direct number ***<br> When trying this number and entering my MTN cell number I get told this is no longer valid (probably as its pay as you go)<br> <br> I then get cut off again, with no hope of ever talking to an actual human.<br> <br> Is there anyone out there who I can talk to and can actually help without cutting me off ????<br> <br> Frustrated
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Replies (1)
MTN South Africa's replyOfficial
09 Mar 2015, 08:57Hello bcbct,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,
MTN South Africa's reply09 Mar 2015, 08:57
Official
Hello bcbct,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent investigate. They will contact you directly with feedback and an action plan.
Thank you.
Kagiso
REQ:***
Best regards,