Call center *****

I contacted MTN to upgrade my contract which I have had for years. I was very specific about the phone, please listen to the conversation. I called MTN yesterday to follow up because it has been a week or so and still no word about the delivery of the handset, the advisor told me that there is no handset and that I upgraded but it is only an airtime contract. My moms phone is broken, I took this out to get her a new phone!!<br> During the call I specifically asked the advisor if they will do a credit check, I would not have upgraded right now if they were doing a check because I recently purchased property and had so many itc checks done while using a bond originator and getting insurance. I then got a notification that a check was done. <br> I will now rather chose to cancel the contract completely. I do not want to deal with MTN any longer.