CL
Claire L
1 reviews | Active since Oct 2014
27 Feb 2015, 09:42
Call center does not answer phone calls
My husband and I have both been on the phone for just under two hours to the MTN call centre to try and make an account query. Our account has switched from Nashua Mobile to MTN and some of the billing information as gotten lost in between all the shuffle. We just need someone to help us. The web page isn't any more helpful. Please would someone help us?
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2015, 10:14Hello clairelister,
Thank you for taking your time to contact us and we apologise for the delayed response.
For invoice or account queries with Nashua Mobile, you can contact them on this email: ***.
If your query relates to an MTN billed account (i.e. invoices dated from the 1st December 2014); you can contact our customer accounts dept on: ***.
We trust that you find this information relevant.
Regards;
Nosipho
Thank you for taking your time to contact us and we apologise for the delayed response.
For invoice or account queries with Nashua Mobile, you can contact them on this email: ***.
If your query relates to an MTN billed account (i.e. invoices dated from the 1st December 2014); you can contact our customer accounts dept on: ***.
We trust that you find this information relevant.
Regards;
Nosipho
MTN South Africa's reply04 Mar 2015, 10:14
Official
Hello clairelister,
Thank you for taking your time to contact us and we apologise for the delayed response.
For invoice or account queries with Nashua Mobile, you can contact them on this email: ***.
If your query relates to an MTN billed account (i.e. invoices dated from the 1st December 2014); you can contact our customer accounts dept on: ***.
We trust that you find this information relevant.
Regards;
Nosipho
Thank you for taking your time to contact us and we apologise for the delayed response.
For invoice or account queries with Nashua Mobile, you can contact them on this email: ***.
If your query relates to an MTN billed account (i.e. invoices dated from the 1st December 2014); you can contact our customer accounts dept on: ***.
We trust that you find this information relevant.
Regards;
Nosipho