1 reviews | Active since Jul 2013
Call center can not help
<p>i once again had a problem with my absa app and it decided to transfer 4 payments to mtn insted of only 1, i phoned the call center and i was told that there is nothing that she could do and that i will have to phone back tomorrow, i asked her to just log a claim to the finace department as i need the money back in my account for the rest of my debit orders, she said sorry that she can not do it. i feel that she could have helped if she wanted to. getting tierd of begging mtn everytime that you need something from their side. wonder what the service is like at vodacom</p>
Good Day Riaan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, Please forwards us the Proof of Payment in order for our banking team to process the refund.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Riaan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, Please forwards us the Proof of Payment in order for our banking team to process the refund.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,