CG
Chris G
1 reviews | Active since Nov 2018
11 Mar 2019, 10:10
Call center and network issues
I recently experienced a problem with my phone network in my area. I called the call center yesterday and they hung up the phone on me when I told them I have problems with network and it’s with 4 of my mtn contract phones. I run my business from my mtn phone and l to receive such service is disappointing l, to have a phone put down on your ear by a call center agent is totally unacceptable and I am loosing money while my phones are down. I would like to get a solution as to when the issue will be sorted out or cancel my 9 mtn contract and move me to another service provider who will be able to assist me.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Mar 2019, 08:38Good Day Chris
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
As per our telephonic conversation, kindly note that this matter will be addressed accordingly.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per your confirmation your lines are working.
We would like to assure you that it is not our intention to dissatisfy any of our valued clients.
Warm RegardsBrendah Langa
Complaints Management
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
As per our telephonic conversation, kindly note that this matter will be addressed accordingly.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per your confirmation your lines are working.
We would like to assure you that it is not our intention to dissatisfy any of our valued clients.
Warm RegardsBrendah Langa
Complaints Management
Best regards,
MTN South Africa's reply12 Mar 2019, 08:38
Official
Good Day Chris
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
As per our telephonic conversation, kindly note that this matter will be addressed accordingly.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per your confirmation your lines are working.
We would like to assure you that it is not our intention to dissatisfy any of our valued clients.
Warm RegardsBrendah Langa
Complaints Management
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our attention.
As per our telephonic conversation, kindly note that this matter will be addressed accordingly.
It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
As per your confirmation your lines are working.
We would like to assure you that it is not our intention to dissatisfy any of our valued clients.
Warm RegardsBrendah Langa
Complaints Management
Best regards,