1 reviews | Active since Nov 2011
Call center agents dismissing my calls
<p>Yesterday on the 02 Aug i called in the 173 department to get my line reconnected. i am really fuming right now as i have been dismissed. How am i expected to remember when i first joined MTN, last recharge. I first spoke to Carol Baphela who was unable to assist me. then Zanele Mabuza, who told me that its useless to complain abt her team, who put the phone down on me and to be advised by Themba Zungu laughing that on her notes she put in that i failed dismally? Gugu Mdulu was also clueless as to what procedures do i follow inorder to escalate the agents. Its very frastrating that i now need to go to the police station and get an avidavit to confirm that i am the owner. i know that you can check on the system who the owner of the phone is and also can get the ID number from your system. Question is WHY DONT YOU WANT TO HELP ME DO A SIM SWAP. WHY SHOULD I GO THROUGH ALL THE HASSELS FOR PEOPLE WHO ARE LAZY TO GO INTO A DIFFERENT SYSTEM TO RETRIVE THE INFORMATION FROM. THEN I GET TOLD WHAT MOBILE PHONE I WAS DOING? WHO DETACTS THAT MTN?</p>
Good Day Gugu
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
There is an alternative to help you should you not remember all security checks as you mentioned, you may go to the police station and make an affidavit and attach the copy of your ID, the reason for this is for us to have a document of declaration from yourself so that should someone else call and claim the no we have our files to refer back too.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
Kind Regards,
Zukiswa
REQ: **********
Good Day Gugu
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
There is an alternative to help you should you not remember all security checks as you mentioned, you may go to the police station and make an affidavit and attach the copy of your ID, the reason for this is for us to have a document of declaration from yourself so that should someone else call and claim the no we have our files to refer back too.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
Kind Regards,
Zukiswa
REQ: **********