Call center agent needs training

<p>Upon calling MTN SP I Spoke to a Call Center agent named Xolani, I requested to speak to the Retention Dept - as advised when calling earlier this week to query about cancelling my contract.</p> <p>I was told that He does not understand why i need to discuss this matter with their retention Dept (when infact this is the purpose of the Retention Dept - To retain customers that wish to cancel and move service providers)</p> <p>I then Spoke to the Supervisor Thobeka who assured me that the Agent in question is capable of handling my query, but i told her that He is not able to. She said that she would need to listen to the conversation, and follow it up by either training or a disciplinary.</p> <p>I continue explaining the problem MTN has with Customer Service, she listened for a while and proceeded to put the phone down in my ear - if the line cut off, she should have called me back immediately.</p> <p> </p> <p>This is unacceptable service from MTN, I have been a customer for over 10 Years now.</p>