1 reviews | Active since Apr 2013
Call Center
<p>I have kept track of the time I have spent since Friday the 30 September trying to blacklist a ****** phone and do a simswap. The 173# self service is a complete waste of time as well as calling at any of the branches. New Market Mall just refused to help me and Jacqueline Mall where i bought the new sim has since that date been unable to go online to do what needs to be done and keeps on refering me to 173. I can proof it that i have spend in excess of 14 hours on the phone waiting for someone to help me. The number has been unanswered since 08h15 this morning it is now 15h00. </p>
Thank you for your post.
We apologize for any inconvenience incurred.
The request has been sent to the prepaid supervisors to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
The request has been sent to the prepaid supervisors to contact and assist you with feedback.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Alice thank you for a reply. Yesterday 6 hours on the phone. I can not blacklist the phone as I can not get an ITC number from MTN as no one is answering 173. Police won't take our case and go to the house where we are tracking the phone as i can't lay a case because of the ITC number. Charne at Cellular express tells me she has been trying to activate the simswap since Friday but your system is down. Where do I go please someone help me. My contact number is ***.
Alice thank you for a reply. Yesterday 6 hours on the phone. I can not blacklist the phone as I can not get an ITC number from MTN as no one is answering 173. Police won't take our case and go to the house where we are tracking the phone as i can't lay a case because of the ITC number. Charne at Cellular express tells me she has been trying to activate the simswap since Friday but your system is down. Where do I go please someone help me. My contact number is ***.