CALL AVOIDANCE IS THE CUSTOMER CARE FOR MTN

1. Call agent does not know their work. Acts as if I am on hold and they talk in the background then disconnect my line. 2. Second call back - Agent still does not help me and disconnects my line. 3. Third Call back - Agents still refuses to assist me and disconnects my line.

4. I have to go through the terrible IVR system that cannot even recognize the numeric input you are giving it.