SS
Sihle S
1 reviews | Active since Mar 2016
01 Mar 2016, 08:19
CALL AGENT DROPPED THE CALL
on the 29/02/2016 I called MTN to complain about the amount that's being deducted from my account which is R513 instead of R249,I spoke to Refilwe( missed her surname) who was so In-competed ,she could not give answers/solution to my problem and when I asked her to respond to me she dropped the call
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MTN South Africa's replyOfficial
01 Mar 2016, 08:51Hello nyambs07,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a urgent escalation has been sent to our Billing division to assist with the billing transaction on the account. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a urgent escalation has been sent to our Billing division to assist with the billing transaction on the account. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply01 Mar 2016, 08:51
Official
Hello nyambs07,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a urgent escalation has been sent to our Billing division to assist with the billing transaction on the account. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a urgent escalation has been sent to our Billing division to assist with the billing transaction on the account. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,