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MTN is a business for *******. I had a contract with them, and at the end of my contract, they contacted me to upgrade. I refused; they offered me a month-to-month data deal for almost R70. I had a terrible service experience with them. I decided to cancel that month-to-month contract. Upon canceling a month-to-month data plan, I found that they generated a 24-month contract instead of a month-to-month contract. I refused; I requested the call records. Nothing is being sent. They decoded to cancel the contract and disabled my number for nothing. When I call their call center, I'm told that I must go to MTN to register my number for Rica. I told them my number was registered for Rica; why should I go to their store to register it again? I have been using the number for more than 8 years, and it was registered for Rica. After the cancellation of their contract, they disabled my number for canceling their contract. I also had an insurance policy for my phone. My phone was covered for all the risks. My phone is lost now. I'm told that my claim was rejected for no reason, as my phone was covered for all risks. I have not even received a copy of the insurance.