PT
Puleng T
1 reviews | Active since Dec 2014
16 Jul 2015, 12:27
C
It is with great disappointment and anger to be reporting this matter today. I have been with MTN for a very long time now. I previously ported my other number to Vodacom due to previous incidents. Now I want to port my other number to Vodacom as well but I cannot because they don't want to cancel my contract which ended in February 2015. I have been calling their Call Centre on countless times. Whenever I go to the stores, I am always referred to Call Centre. They keep on billing me and debiting my account. I just called them again now to reverse their airtime and SMSes because I DON'T WANT THEM!!!! I DON'T WANT ANYTHING TO DO WITH THEM!!!! I am now fed up with this ****py service provider. I am going to reverse my funds because they are refusing to cancel my contract. Its been 5 months now. I am honestly taking this up with my Lawyers.
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Replies (1)
MTN South Africa's replyOfficial
03 Aug 2015, 12:26Hello Mbalz21,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has ported out.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has ported out.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply03 Aug 2015, 12:26
Official
Hello Mbalz21,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has ported out.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records the number has ported out.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,