Bye MTN - total disrespect from agents.
We visited a MTN store in Mall of Africa on the 28th to do an upgrade. We were asked to go to counter 4. Two mtn employees were seated at the table. We attempted to sit however both completely ignored us. They did not even acknowledge us and after hovering around for a few minutes attemtping to get some eye contwct even we decided MTN and those 'consultants' prefer we move our lines to another service provider. This is completely unacceptable and pathetic. The agents name is Ndlovvu Dikeledi,P . I demand an apology! We will proceed to move our accounts to Vodacom. Zero customer service!!
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Replies (1)'s updateReviewer Update
08 Jan 2019, 16:33Vodacom welcomed us with brilliant service. Cheers MTN, another customer lost due to pathetic service. Each individual's working in a company should realise the net effect of their level of service. Soon they could lose their job.
's update08 Jan 2019, 16:33
Reviewer Update
Vodacom welcomed us with brilliant service. Cheers MTN, another customer lost due to pathetic service. Each individual's working in a company should realise the net effect of their level of service. Soon they could lose their job.