1 reviews | Active since May 2010
Bye Bye MTN - I'm tired of being **********
I've been with MTN for the last 15 years or so and have always enjoyed them, as the smaller of the 2 big players, the other being Vodacom. For the last year or so, I have had constant problems in Central Sandton, in that I'm cut off while at home, or in my car, or even walking in a shopping centre, during calls, with sometimes having to call back up to 5 times, to finish a call. I complained and complained and MTN obviously think we're stupid, because they kept coming back, telling me that there was no problem at all and asking me to fill out forms that were actually only relevant to where I live, so that they could come and test the signal. The bulk of my complaint was the fact that they bill per minute, so check your bill and see how many times you are cut off in the middle of a minute and you have to call back and you have already paid for the first minute that wasn't entirely used and now you must pay again. And if we get started, then there's also all the times that the incoming call goes straight to voicemail and you have to call back. Well I got tired of the bull and I paid a cancellation fee and ported to Vodacom. Much happier that MTN can't rip me off anymore
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
