BL
Barend L
1 reviews | Active since Apr 2018
22 Jun 2018, 13:40
Bye bye......?
3/4 emails to contact us and wait for it.............little longer............maybe.........oh no response. Millions to get new clients nothing to keep existing ones...........still waiting........oh okay finally no response. VODACOM,CELLC,TELKOM.......
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
22 Jun 2018, 14:48Dear Barend,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can look into the matter and resolve asap.
Looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply22 Jun 2018, 14:48
Official
Dear Barend,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can look into the matter and resolve asap.
Looking forward to hearing from you.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
22 Jun 2018, 14:59Thank you for your post .
We sincerely apologise for the inconvenience you experiences in our touch points.
We understand the frustration it causes.
It is not our intention tp dissatisfy you as a valued customer.
We escalated the matter to out outbound sales department for them to assist with the copy of the contract . We are expecting a feedback in a short period.
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply22 Jun 2018, 14:59
Official
Thank you for your post .
We sincerely apologise for the inconvenience you experiences in our touch points.
We understand the frustration it causes.
It is not our intention tp dissatisfy you as a valued customer.
We escalated the matter to out outbound sales department for them to assist with the copy of the contract . We are expecting a feedback in a short period.
Warm regards,
Eunice
Complaints analyst.
Best regards,