1 reviews | Active since Dec 2016
By Rashieda Isaacs
<p>Recurring data bundle - still awaiting refund for data bundle that was suppose to be cancelled in August 2016 ...Mtn customer service on 808 did not know how to assist or where to send my enquiry to ... apparently their backoffice don't provide feedback ... spoke to Abegale Mogale who potrayed herself to be a manager just to find out she is a teamleader , very unhelpful and ***********.. never responds to my emails... took my device to our on site shop and those guys could not even assist .. once again call was logged .. i now had 7 reference numbers!!! Eventually got hold of Abegale and the latest update was that R5700 is owing to me but wait for this, she could not tell me when I will receive my refund... mtn knows where to deduct monies owing to them , but don't know where to pay when they owe customers... visited Mtn store in Canal Walk to get an update, jus to be told go to hellopeter , then Mtn will respond... How pathetic is this !!!!!!!! </p>
Good day ... from the feedback I received from Abegal , i am suppose to be refunded as the request she sent through was to have the bundle cancelled .. your technicians could not cancel the bundle... my request was that you reverse the data u allocated for September, October and November as MTN could not cancel the data .. therefore i am once again requesting u do this , as i did not sign up for this .. if u look at the data credit you will note those months are full .. I don't accept your explanation and expect full refund as the loading of the data was your error . So please take back your data u gave me when I explicitly requested it to be cancelled.. I expect my money in my account...
Good day ... from the feedback I received from Abegal , i am suppose to be refunded as the request she sent through was to have the bundle cancelled .. your technicians could not cancel the bundle... my request was that you reverse the data u allocated for September, October and November as MTN could not cancel the data .. therefore i am once again requesting u do this , as i did not sign up for this .. if u look at the data credit you will note those months are full .. I don't accept your explanation and expect full refund as the loading of the data was your error . So please take back your data u gave me when I explicitly requested it to be cancelled.. I expect my money in my account...
In your feedback you confirm you have not billed me for internet usage .. check the monthly bill you deducted from my bank account and you will see these amounts be charged ... i refuse to accept your explanation as this is not correct.. your technicians only managed to cancel the data bundle in December...
please check your records .... R414 is definitely not correct...
In your feedback you confirm you have not billed me for internet usage .. check the monthly bill you deducted from my bank account and you will see these amounts be charged ... i refuse to accept your explanation as this is not correct.. your technicians only managed to cancel the data bundle in December...
please check your records .... R414 is definitely not correct...
Why would you charge for intenet usage if the bundle was not active .. every month data that i pay for gets loaded ....
Why would you charge for intenet usage if the bundle was not active .. every month data that i pay for gets loaded ....
Good day Mtn
kindly respond... i sent a reply to your unacceptable feedback.. what **** are now running by charging me for internet usage , now that money is owing to the customer...
regards
Good day Mtn
kindly respond... i sent a reply to your unacceptable feedback.. what **** are now running by charging me for internet usage , now that money is owing to the customer...
regards