By far the worst service I've received from MTN in over 18 years !!!

I’ve been an MTN customer for over 18 years, never switched to another provider because MTN generally has good county coverage and cheaper prices, however I’ve never been fond of their customer service but just dealt with it over the years. However my last experience with MTN makes me want to puke and the mere thought of them upsets my mood, it has been that bad. Writing this review is tough even, even a 1 star here (which is the lowest rating I can give) suggests it has value, and giving them even a 1 star is a

I took out a Home data contract when it pretty much came out early 2021 in January It was just a data contact and the consultant Lesego at MTN Sandton City assisted me with the contract. Since then the contract has never worked, never ever for about the past 9 months now.

I’ve tried numerous times over a period of 4-6 months, walked-in to the retail store more than 5 times at the Sandton City and Durban MTN branches, called Lesego more than 30 times on the phone (yes more than 30 times, it might even be more than 50, I just cat remember how many times I’ve tried calling her, notwithstanding the numerous text messages to please return my calls or to at least tell me you are looking into it), I’ve even contacted MTN Customer Services on Twitter to assist but none of them can get the service working and they all refused to cancel the contract. I also contacted the Customer Services Contact Centre 135 for assistance as instructed by the MTN Twitter, and even they couldn’t help and wanted me to pay the full bill to cancel – absolutely ridiculous for a no service fulfilment.

I’ve had it with MTN, their customer service is non-existent, they don’t know how to solve problems, they push you from one area to the next hoping to make you someone else’s problem. At any given time as a customer of MTN, I have between 3-5 contracts at a time, running in parallel, multiple contracts; and this is the service they are proud to give their loyal customers. I can’t take it anymore, this one contract has totally blown my perception of them and to think I got this contract for my mother during the lockdown period to help her since my father passed away last year, and it never worked from day 1.

MTN, you can rot in hell !!! Anyone thinking of taking an MTN Data contract for Home use, please forget looking into MTN as a service provider, they don’t know how it works.

Asad.