RM
Rebecca M
1 reviews | Active since Feb 2012
22 Feb 2016, 11:27
Buying out of the contract
I have made countless attempts to MTN for them to give me a buyout amount because I need to get out of MTN. I am sick and tired of the service I am receiving from MTN. I have asked for a statement to show me how I can loss over R160.00 worth of airtime in less than 30 minutes but it seem as MTN people have no interest in my query.
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MTN South Africa's replyOfficial
23 Feb 2016, 16:11Hello rgmasilo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note we have conducted an investigation on the queries. Please be aware that on the 2016-02-05 @ 21:39:46 there was an internet connection depleting R 112.02 from your airtime. We also note that you have been advised about the early termination fees of your contract. Our record shows that there was communication between you and a consultant from the cancellation department on these dates 2016/01/26 4:57 PM & 2016/01/27 8:15:58 AM discussing the contract cancellation request.
Please be advised we have escalated the matter to the cancellation department to assist with the request.
A request has been sent to the billing department to send you a full url usage ref # is REQ:*** pleased allow a turnaround time of 7 working days for the report to be sent.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note we have conducted an investigation on the queries. Please be aware that on the 2016-02-05 @ 21:39:46 there was an internet connection depleting R 112.02 from your airtime. We also note that you have been advised about the early termination fees of your contract. Our record shows that there was communication between you and a consultant from the cancellation department on these dates 2016/01/26 4:57 PM & 2016/01/27 8:15:58 AM discussing the contract cancellation request.
Please be advised we have escalated the matter to the cancellation department to assist with the request.
A request has been sent to the billing department to send you a full url usage ref # is REQ:*** pleased allow a turnaround time of 7 working days for the report to be sent.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply23 Feb 2016, 16:11
Official
Hello rgmasilo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note we have conducted an investigation on the queries. Please be aware that on the 2016-02-05 @ 21:39:46 there was an internet connection depleting R 112.02 from your airtime. We also note that you have been advised about the early termination fees of your contract. Our record shows that there was communication between you and a consultant from the cancellation department on these dates 2016/01/26 4:57 PM & 2016/01/27 8:15:58 AM discussing the contract cancellation request.
Please be advised we have escalated the matter to the cancellation department to assist with the request.
A request has been sent to the billing department to send you a full url usage ref # is REQ:*** pleased allow a turnaround time of 7 working days for the report to be sent.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note we have conducted an investigation on the queries. Please be aware that on the 2016-02-05 @ 21:39:46 there was an internet connection depleting R 112.02 from your airtime. We also note that you have been advised about the early termination fees of your contract. Our record shows that there was communication between you and a consultant from the cancellation department on these dates 2016/01/26 4:57 PM & 2016/01/27 8:15:58 AM discussing the contract cancellation request.
Please be advised we have escalated the matter to the cancellation department to assist with the request.
A request has been sent to the billing department to send you a full url usage ref # is REQ:*** pleased allow a turnaround time of 7 working days for the report to be sent.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***