1 reviews | Active since Dec 2017
Buying a phone harder than buying a house! Horrific Service leaving you with a bad taste in your mouth regarding the brand!!!
I trust this email finds you in excellent health?
We would like to enquire about my wife's application which was supposed to be a Note 8 which came with the TV please?
This issue has been outstanding for over a month now and we have been phoning you guys multiple times and have not received any calls back from you?
Buying a mobile phone with you seems more difficult than purchasing a house...
What is the feedback and conclusion?
We need to so know so that we can escalate to your head office or rather buy from an alternative service provider?
Kind Regards,
Mzi Mvimbi
********** 038
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have sent an urgent request to our vetting department to advise on the status of the application.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that we have sent an urgent request to our vetting department to advise on the status of the application.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team