1 reviews | Active since Mar 2013
Buyers beware of MTN
Buyers beware of MTN
I have just phoned MTN call number 135 to cancel a contract. My call started at 14h47 on 30 September 2021.
MTN present a ‘User Menu’ on call number 135. It goes something like this: “Press 1 for..”; “Press 2 for…”; Press 3 for Upgrades and Cancellations”.
I press ‘3’ and get the following message “You do not currently qualify for a MTN Contract upgrade. ….If you want to return to the main menu press 1” So MTN what happened to the cancellations section???
But wait you can Press ‘0’ for a “Service Champion” to help you out. So I press ‘0’ and after a wait speak to Phinda. Phinda speaks clearly hears me out, confirms my identity and tells me she will put me through to “Cancellations”….
I now am subjected to a MTN advert that relates to a competition running for the British & Ireland Rugby Tour of South Africa that I can enter. Do MTN not know that the British and Ireland Rugby Tour ended on 7 August 2021. It is now 30 September 2021 and they still have not updated their system accordingly!
Ah, but wait some more: I commenced my call to MTN at 14h47 and am still waiting for the cancellations department at 15h16, stuck in a loop of ‘****py music’ while, no doubt MTN hope I will change my mind about cancelling the contract.
Again just a confirmation of how absolutely consumer unaware or caring MTN is.
I have never had a good experience dealing with MTN – ever!
Buyers beware.
It is now 15h31.
I continued listening to the ;****py music until 15h19. A call of 32 minutes wasting my time while MTN failed to service a customer.
I phoned again at 15h20 ... pressed '0' spoke to a Service Champion "ASANDA", who when I asked to confirm the spelling of her name when silent despite me being able to hear laughter in the background.
I phoned again at 15h24 - pressed '0' - silence.
I phoned again at 15h25 - pressed '0' - and was answered by NZ (name and surname temporarily with held). NZ started "How may I brighten your day"? I explained that my day needed brightening and that I needed to cancel a contract. NZ asked me to phone back as their system was down!!!!!
I then requested NZ to phone me back when the system was up and this she has promised to do. NZ has promised to contact me by close of business. I have mentioned to NZ that I am logging my experience on HelloPeter and she has the choice of Hero or Villain in her hands.
It is now 15h31.
I continued listening to the ;****py music until 15h19. A call of 32 minutes wasting my time while MTN failed to service a customer.
I phoned again at 15h20 ... pressed '0' spoke to a Service Champion "ASANDA", who when I asked to confirm the spelling of her name when silent despite me being able to hear laughter in the background.
I phoned again at 15h24 - pressed '0' - silence.
I phoned again at 15h25 - pressed '0' - and was answered by NZ (name and surname temporarily with held). NZ started "How may I brighten your day"? I explained that my day needed brightening and that I needed to cancel a contract. NZ asked me to phone back as their system was down!!!!!
I then requested NZ to phone me back when the system was up and this she has promised to do. NZ has promised to contact me by close of business. I have mentioned to NZ that I am logging my experience on HelloPeter and she has the choice of Hero or Villain in her hands.