1 reviews | Active since Feb 2016
BUY GREAT CONTRACT - NO HANDSET!!
<p>We signed up for a contract deal with MTN Mall of the South three weeks ago - great service to sign the contract, then nothing, no contact with us, no update no nothing we have been to the store twice to find out whats going on, and the only response is they are waiting for stock??? I inboxed MTN on Facebook and the response I got was to phone *** MTN direct to find out what's going on... I have already been back to the store twice and now I have to phone MTN direct my self o find out what is going on, NO CUSTOMER SERVICE!!! Autopage what did you do... ?? I have been with MTN via Autopage for 12 years not one problem - since being with MTN I have had a door shut in my face at an MTN store, waited 5 days for them to register my SIM upon upgrade and now this... when will MTN actually wake up!!</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Log a new Complaint
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Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Log a new Complaint
REQ:***