CS
CLARENCE S

1 reviews | Active since Mar 2011

23 Nov 2015, 07:38

Buy airtime and data al the time

I have been a mtn customer for don't know how long and I can honestly say the network is becoming ****py. My airtime and data is always finish. I buy airtime and data almost on a daily basis. They always have competitions, but not once have I won something. I wonder how many times I have to buy airtime and data to win something. Data never last. 300MB in a day or two. They give you extra data or airtime but this don't even last. We as prepaid customers always get the raw en of the stick. I am really concerning moving networks. Maybe I will get better airtime and data use from Telkom. It feels like we are paying for MTN ***** case in Africa. <br> BAD NETWORK, ****PY SERVICE!!

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Replies (1)
MTN South Africa
MTN South Africa's reply23 Nov 2015, 10:34
Official
Hello king37,

We are truly sorry for any inconvenience caused and for the breakdown in service experienced.

Kindly note we've now escalated your complaint directly to the management team within our Prepaid Department. We've requested that they make contact with yourself and resolve the matter amicably.

Regards
Tim
MTN Complaints Management Team: REQ:***