but the strike is starting to be an excuse,

Item: MTN South Africa
Rating: 2
Author: senzo N

Mtn repairs centre has shown no real customer courtesy,understand they on strike but their repairs centre is a wrong turn movie. First they sent an sms to.fix my phone I rep**** yes,3months later I call them they say must pay r330,00for.quote and my phone was not fixed??? Now they on strike and mtn not doing anything to try give us our fixed phones from repairs centre. Mtn repairs receives a high rate of complaints but have not done anything to improve their service!! Been without my Lg G3 for 5months

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

23 Jun 2015, 09:25

Hello snkosi1,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that the strike is still on and the services are delayed.

Please call the repair centre on ***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

MTN South Africa's reply23 Jun 2015, 09:25

Official