pM
petunia M
1 reviews | Active since Jun 2015
18 Mar 2016, 11:28
But guys dont you take customers seriously
I'm so very disappointed with MTn you guys never take your customers seriously. you have been getting back to me forever this thing of being blacklisted is giving me a lot of problems. Please find below the response you gave me since last year<br> <br> hello guguletoa,<br> <br> Thank you for bringing this matter to our attention.<br> <br> Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.<br> <br> Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.<br> <br> Kind Regards<br> Itumeleng<br> REQ:***
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MTN South Africa's replyOfficial
23 Mar 2016, 12:17Hello guguletoa,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note the add sim application being declined due to affordability.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line.
The current contract expire date 2016-12-02.
For further assistance you may contact the 808 call center to assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note the add sim application being declined due to affordability.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line.
The current contract expire date 2016-12-02.
For further assistance you may contact the 808 call center to assist you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply23 Mar 2016, 12:17
Official
Hello guguletoa,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note the add sim application being declined due to affordability.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line.
The current contract expire date 2016-12-02.
For further assistance you may contact the 808 call center to assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note the add sim application being declined due to affordability.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line.
The current contract expire date 2016-12-02.
For further assistance you may contact the 808 call center to assist you.
Kind Regards,
Alice van der Merwe
***