RF
Roefkah F
1 reviews | Active since Mar 2013
06 Mar 2015, 10:25
Busisiwe Mahlatsi
My contract was about to expired and I was due for an upgrade, however the all MTN store did not have the phone that I wanted. I sent an email to enquire and was not assisted accordingly.<br> <br> It seems that it is to difficult for Busisiwe to read my emails properly and answer my questions. So I am wasting money with MTN as the staff do not know how to read and answer queries proffessionally. Needless to say that her email responses was untidy and unprofessional. <br> <br> Not happy with MTN as I have been having a contract with them for over 4 years and cancelled due to unprofessionalism. <br> <br> Until today no response as I sent numerous emails for a manager to contact me back.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
17 Mar 2015, 13:39Hello Roefkah,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply17 Mar 2015, 13:39
Official
Hello Roefkah,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
