********* Business Practice

I have been a longstanding client and recently upgraded via the call centre for a contract amount of R160.00 on the 2 November 2023. I logged onto the app to check my data balance only to find that my current bill is already at R1894,95. When I eventually got through to customer care, I was asked to call the next day. I did NOT agree to or sign up for this exorbitant contract as I cannot afford to pay. This is ********* business practice and I require an immediate credit to my account.