1 reviews | Active since Oct 2018
Business Owner
It has been one week now since I tried to upgrade my business contract. The upgrade was declined due to an upsurd reason of the business being under voluntary liquidation when infact it is has always been active. After contacting MTN stores (failed to get through), I then tried to resolve the issue with MTN Business. I have spoken with two different consultants who have failed to get back to me and resolve the issue with the vetting department.
Turbulent economic times of today can either make or brake a company. Customer service is key to survival and competition presents opportunities for better offerings.
Good day Mishen,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we are required not to approve your upgrade based on the laws of the Consumer Protection Act. Kindly refer to MTN's Subscriber Agreement terms and conditions should you require further information.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Mishen,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that we are required not to approve your upgrade based on the laws of the Consumer Protection Act. Kindly refer to MTN's Subscriber Agreement terms and conditions should you require further information.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,