RS
Rohann S
1 reviews | Active since Mar 2019
20 Mar 2019, 14:15
Business contract breached
Do not take A Business package with Mtn, for 3 months I did not recieved the full amount of data and airtime!!!!!!!!!!!!
I have been going in store from 2 Januarie 2019, I have spoken to 5 people in Centurion store. 3 Query's have been escalated. Nothing has been done by Mnt to fix the problem. But stil I have to pay the full amount for the package.
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Replies (2)
MTN South Africa's replyOfficial
22 Mar 2019, 10:07Good day Rohann Stroh
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your that complaint has been forwarded to the relevant department.
Please call 809 for any business related queries.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your that complaint has been forwarded to the relevant department.
Please call 809 for any business related queries.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply22 Mar 2019, 10:07
Official
Good day Rohann Stroh
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your that complaint has been forwarded to the relevant department.
Please call 809 for any business related queries.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your that complaint has been forwarded to the relevant department.
Please call 809 for any business related queries.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
RS
Rohann S's updateReviewer Update
22 Mar 2019, 10:39Heloo
Just want to know what is the next step , so that I can receive my correct data and airtime from January 2019? ? ?
RS
Rohann S's update22 Mar 2019, 10:39
Reviewer Update
Heloo
Just want to know what is the next step , so that I can receive my correct data and airtime from January 2019? ? ?