CS
Chantelle S

1 reviews | Active since Jan 2011

22 Jul 2015, 10:47

Business Client but no support

We as a company decided to port all our company cell contracts to Vodacom because of the bad service we have received from MTN. About 50 lines are being moved as the contracts expire.<br> <br> We have ported lines to Vodacom in Feb but MTN is still sending us the bill for the lines, although they have been ported. Really?? Tried to send emails, not reply, called, not answer, but every month we need to pay the account. <br> <br> Split billing requests have been asked to be loaded, a year later and it still have not been done!!!<br> <br> BAD BAD SERVICE!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Jul 2015, 11:19
Official
Hello chansmith,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

Kindly supply the numbers on which split billing should be loaded so that the request can be followed up.

Regards
Mary
REQ:***

Best regards,