1 reviews | Active since Mar 2015
Bureaucracy & incredibly poor service
I'm INDESCRIBABLY dissatisfied with the service at your Blue Route MTN shop. After upgrading to an iPhone 5 with MTN a few months ago I immediately started experiencing hardware issues. <br> <br> I visited the shop and your customer service team sent me to Apple iStore in Cavendish because they couldn't help. <br> I went there - then iStore sent me back to MTN. <br> Finally MTN delivered my phone to iStore - where it sat for 3 weeks before I even heard anything. <br> Yesterday iStore sent my phone back to MTN - STILL BROKEN. <br> Almost 6 weeks have passed!<br> <br> When I went to MTN yesterday I was ASTONISHED that the manager didn't have a solution for me. It was even more shocking that you have no internet access - customer service couldn't even help me if they tried. <br> <br> Why am I paying for a phone with a hardware problem - which gets sent back and forth for 6 weeks with absolutely no follow up calls or explanation? Absolutely unacceptable. I'm going to have to insist that someone gets back to me and that my phone gets replaced.
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. . In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. . In order for us to revisit the repairs, we would require you to book the handset in again and have the store mark it for urgent attention as it has been in for repairs on a prior occasion.
Thank you
Wenzile Masina
REQ:***