BL
Boitumelo L
1 reviews | Active since Feb 2019
26 Jul 2019, 13:55
Bundles ****!
I am on contract I bought a voice bundle, got an sms confirmation that the bundle is active, I made calls and it used my minutes and airtime instead. After calling 4 times, sending emails to the customer service and going physically to the store; I still have not received any assistance. I have probably discussed this matter with 10 of its employees and half of them didn't even know the product the rest were completely useless. Highly disappointed in the service, all I want is a refund of my minutes and airtime. I can't believe this is what I pay for, considering porting my device.
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MTN South Africa's replyOfficial
29 Jul 2019, 08:38Good day Boitumelo Lefike
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation your account has been credited with 50mins.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation your account has been credited with 50mins.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply29 Jul 2019, 08:38
Official
Good day Boitumelo Lefike
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation your account has been credited with 50mins.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note as per our conversation your account has been credited with 50mins.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,