Bundle of R359.00 is now R43914.39

23 April 2024- I bought a package on contract for 70 GB @ R359.00 per month at MTN in the Brits Mall.

Seven days later I received an account of R6385.47. My mobile phone was suspended. I paid my normal account at the store.

The next month l received an account for R36,914.39. I have paid my normal account again at the MTN Store.

Another month later, my account is R43,906.14. Endless efforts were made to clarify this account.

MTN seems unable (refuse?) to supply me with detail billing, but expect from me to pay this account, without proof.

According to MTN “no one in the Legal department has access to the Legacy system, Eppix and My Customer. Itemised bill needed from April, May and June 2024 on ***.” It appears therefore no-one is still able to supply me with detailed billing. Needless to say my services are still suspended , MTN demand payment of this excessive account but they are unable to provide proof. I herewith express my sincere disappointment in MTN after being a customer for more than 25 years.