Bundle allocation

I am a contract subscriber with MTN and have been for a few years. Besides the usual terrible service received the mobile network my last interaction with them has by far been one to push me towards releasing a cplaint Hello Peter! Firsty for some odd reason my monthly data,sms,and talk time bundles are only allocated to my account and available fro us on the 14th of every month however I pay my account by the 1st? To add to this frustration i have now not received neither my data or sms bundle allocation at all!!! I have contacted MTN 3 times this week already. The 1st time is was told that they had escalated my query to the billing department and i will receive my data and sms allocation within 2 - 24 hours. After 2 hours I had still not received my bundle allocation and had called back only to be told that initially the first escalation had not been made. Again I was promised that this had now been escalated and that I will receive my allocated bundles within 2-24 hours. Today I had called again. This time to be told by Louise the call center agent that my query has been escalated however I will have to wait an additional 3 working days before my bundles will be allocated to me!!! This is unacceptable service!!!!!!!