BUNCH OF USELESS IDIOTS

Went for contract upgrade 01/02/15 and required a Sim swap. its 3 days of constant phone calls. nothing has been done. I have been told it has been raised with the network team and the consultants make you hold and then cut the call EVERY DAMN TIME. now i have been told that it was never done and the simcard is not activated and I have to go back to the store with my ID and POR and sit in the que for another 2 hours. How is it not on the system when I received an sms saying my sim swap is in process? WHAT THE F*** ? If that is the case, take the damn phone back and I will open a contract with Vodacom!!! Id rather pay more for service than put up with your *********** employees.