CG
Christopher G
1 reviews | Active since Mar 2009
01 Oct 2015, 08:49
bunch of *******
I have loaded the 24h data bundle 6 times now and every time there has been an issue. The bundles fail to load (after deducting from my balance of course), I get a message saying I have exceed the fair usage limit (after 3 minutes - that is impossible!), it de-activates itself (and then the call centre lies and tells me I de-activated it, who in their right minds would do that!), the call centre lies. Finally when the system throttles, it goes at only half the throttling speed promised (which call centre denies, of course). Also, balance starts deducting at the same time you have the bundle!<br> <br> Basically it's just one big coordinated money-snatch
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
01 Oct 2015, 10:34Hello fuming2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you are able to connect with your 24 hr bundle.
I have escalated you query regarding the speeds of your connection to our data specialist to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you are able to connect with your 24 hr bundle.
I have escalated you query regarding the speeds of your connection to our data specialist to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply01 Oct 2015, 10:34
Official
Hello fuming2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you are able to connect with your 24 hr bundle.
I have escalated you query regarding the speeds of your connection to our data specialist to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that you are able to connect with your 24 hr bundle.
I have escalated you query regarding the speeds of your connection to our data specialist to assist you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
