aF
adam F

1 reviews | Active since May 2014

18 Feb 2015, 11:31

bunch of *****

I went into mtn greenstone last year and one of the staff members told me I was able too downgrade my contract from a top up 200 too a top up 100 which in essence would have suited me better as at that time I was struggling a bit, anyway when I came into the shop on the end of January the same useless staff member told me I was talking ******* and that can not be done and he never said that at all, I had my wife sat with me when he told me this in the first place, I did a sim swap on the 29th of January and that still isn't active, mtn and mtn greenstone are a joke, the staff are arrogant the person that **** tome in the beginning his name was Smangaliso he was too ashamed too even talk too me again when I went into the shop, people be carefully when taking a contract with mtn you will be dissapointed even the call centres are slow and unhelpfull, I can guarantee it don't ever even see a response from this complaint flipping bunch of clowns<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2015, 16:11
Official
Hello aidamfeeley,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

regards
Thabelo
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