Bunch of ******!
MTN is the worst! I had a 2 year contract with them which expired in April 2015. May and June they debited my bank account. When I eventually got through to someone, I was told that the account was not closed. I advised that the contract had expired! Oh no, but I have to call in and cancel the contract. I advised that I could not access any airtime and data on the phone and thereby assumed the contract was done. No, airtime was loaded and thereby I was debited. I asked to have the contract cancelled and the R200 refunded. No I have to go into a store to sort out the refund. I said no thanks, please let me speak to a manager. I was then hung up on. When I try to call back, I sit on the phone for 20 minutes with no answer. I will never use MTN if they are the last company on earth and I will never recommend them either. ******!
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
We apologise for the inconvenience caused.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
Warm regards
Tshepiso
MTN Service Provider
REQ:***
