Bunch of *********** agents and Managers = ******* procedures and not to mention network

I am beyond frustrated with the unacceptable level of service I have received from MTN regarding their home fibre processes.

There is clearly no standardisation or proper training among staff. My experience is a perfect example of this chaos. I was initially given incorrect information by Katleho Shezi, which led me to rush to an MTN store to act on what I had been told. When I followed the exact instructions and called in as directed, I was then told by Rose Legodi that there is no such process. This level of contradiction is completely unacceptable and shows a serious lack of internal alignment.

What is even more concerning is the lack of accountability from management. I escalated the matter to Floor Manager Thokozani Mzizi, who assured me that she would review the recorded calls and come back to me with feedback. To date, she has not responded at all. This is not just poor service—it is a complete failure to take responsibility.

This entire experience has been chaotic, disorganised, and highly unprofessional. MTN’s internal processes are clearly broken, and the lack of communication between staff and management is glaringly obvious.

Customers should not have to run around, waste time, and deal with conflicting information from the same company. MTN needs to urgently fix its systems, properly train its staff, and ensure that management actually follows through on commitments instead of making empty promises.

At this point, the service I have received has been nothing short of shocking and a complete waste of my time.